RETURNS & EXCHANGES
Pursuant to Estes Performance Concaves’ Terms and Condition for the Sale of Goods which govern the sale of the goods (“Goods”) by ESTES PERFORMANCE CONCAVES. (“Seller”) to the buyer identified in the Sales Quotation and/or Acknowledgment (as each defined below) to which these Terms are attached or incorporated by reference (“Buyer”). Notwithstanding anything herein to the contrary, if a written contract signed by authorized representatives of both parties is in existence covering the sale of the Goods covered hereby, the terms and conditions of said contract shall prevail to the extent they are inconsistent with these Terms. The following except was taken, specially relating to the returns and exchanges of Estes Performance Concaves goods, products or services. We advise you to review the complete Terms and Condition for the Sale of Goods linked above.
14. RETURN GOODS POLICY
a. Seller’s products may be returned to Seller for credit within thirty (30) days of shipment subject to the following conditions.
b. In order to return products for credit, Buyer must obtain a RMA number from Seller. Upon receipt, it must be executed by an authorized person and then returned with the Goods. Goods returned to Seller without a RMA will be returned at Buyer’s expense.
c. Goods are to be returned to Seller at 124 Rose Lane Ste 602, Frisco, TX 75036 with Freight Prepaid. Seller will not accept collect shipments.
d. Restocking fees will be assessed in accordance with the following schedules: (i) Goods returned within the first fifteen (15) days from shipment date will be restocked less twenty percent (20%) of the amount billed on the original invoice. (ii) Goods returned over fifteen (15) days of shipment but less than thirty (30) days will be restocked less thirty percent (30%) of the amount billed on the original invoice. (iii) No returns are allowed after thirty (30) days from the original shipping date.
e. The restocking fees set forth above are the minimum fees. If a returned Good requires rework to restore it to a saleable condition, further charges will be assessed. Seller’s quality assurance department will document the condition of the Goods when received by Seller and report their findings to Buyer.(e) Notwithstanding the foregoing provisions of this Section 14, the following Goods cannot be returned, are not eligible for any credit and cannot be restocked: (i) custom or modified products and (ii) any expendable product(s) that have been used.